Good listening skills, appropriate body language and respect are all important factors in the development of social care practice, this case study illustrates the opposite of these skills. In this case study you are introduced to Nicki and Gena. Listen to Gena's verbal interaction and watch her body language to gauge her overall engagement with Nicki. Use this case study to identify the changes the Gena should make to improve her practice. The aim of this trigger is to create and develop discussion around assessing potentially difficult mental health situations.

Unprofessional conduct - Holly Case Study This video case study illustrates a worker placing themselves at risk and committing a number of unprofessional mistakes. Chris carries out a home visit to Holly. See if you can spot the elements of unprofessional behaviour demonstrated by Chris. Can identify the issues that may put Chris at risk in this scenario? The purpose of this trigger is to create and develop discussion around professional conduct and awareness of safety when dealing with potentially difficult mental health situations.