In this section we are going to look at a number of issues and tools that relate to the practice of dealing with challenging situations. First of all think about these three questions, then explore the areas that interest you.
1. How confident are you about resolving conflict?
2. What techniques do you know for diverting and de-escalating challenging situations?
3. What are your views on restraint?
When you have finished exploring these sections, look back again at the questions. Would you answer them the same way now?
In this section we have looked at resolving conflict early on, then taken you through the phases of triggers, diversion and de-escalation.
We have given you very clear messages about the caution needed before involving a young person in a restraint.
In the next section we are going to look at the important phase of debriefing, which involves recovery and learning for the young person and staff.