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In this resource:

a. We will look at communication in its many expressions, some case examples and ways of assessing and planning to support positive behaviour.

b. We will then examine in detail the notion of behaviour as communication.

c. In the next section we are going to look at how you can manage challenging behaviour in a planned way.

d. In the following section you will be able to explore the topics of conflict resolution, diverting and de-escalating challenging situations and restraint. You will be presented with a series of tools you can use in your own care setting.

e. In the penultimate section we will look at the key phase of debriefing.

f. Finally, there is a small reflective task that you can print out and show to your supervisor.

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